At Koluxe Jewelry, we accept your returns or exchanges under the following circumstances:

• If you received your order in poor condition within 5 calendar days of receiving your purchase.

• If the product is not what you expected and we made an error in the order, the shipping will be covered by us.

• Products purchased on the website must be exchanged only through this same purchasing channel. In all cases, products for exchange or return must not exceed 5 calendar days after receipt, be in perfect condition, and show no evidence of use. To request it, you must send an email to KoluxeJewelry@Gmail.com with your personal information and order number to initiate the return or exchange process.